Terms & Conditions
The terms and conditions as set out herein (“Terms”) constitute an agreement between www.homefactree.com and a natural or legal person who accesses and/or uses Home Factree Platform in any manner who uses any current or future service or functionality or offer made available on Home Factree Platform (“Service(s)”), as updated from time to time.
Please read these Terms and Conditions carefully before using our website (www.homefactree.com) and making any online purchases.
Agreement Of Sale
a) Product Information: We strive to provide accurate and up-to-date information about our furniture products, including descriptions, dimensions, materials, and images. However, please note that colors and finishes may vary slightly due to individual monitor settings and natural variations in materials.
b) Pricing: All prices displayed on our website are in Pakistani Rupees (PKR) and are subject to change without notice. The price at the time of purchase will be the final price, excluding any applicable taxes or shipping charges.
c) Ordering Process: When placing an order, please ensure that all information provided, including billing and shipping addresses, contact details, and payment information, is accurate and complete.
d) Order Confirmation: Upon placing an order, you will receive an order confirmation email with details of your purchase. This email serves as confirmation that we have received your order and does not signify acceptance of your order as final.
e) Order Acceptance: Your order will be accepted and deemed final when we send a separate email confirming that your items have been dispatched for delivery. We reserve the right to cancel or refuse any order at any time, for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity.
f) Payment: We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD) for select areas. Payment information provided must be accurate, and you must be authorized to use the chosen payment method. All orders require an advance amount 50% minimum to be made at the time of order. Kindly check with our representatives with initial payments details. Please make sure all the remaining dues against your delivered products including delivery charges are cleared on site when products are delivered . In case of digital payments , long distance deliveries (more than 50 km ) or items delivering to restricted private gated property the remaining dues must be cleared before delivery of products.
g) Delivery: We offer furniture delivery services within Pakistan. Delivery times may vary depending on product availability and your location. We will provide an estimated delivery time frame, but please note that these are approximate and subject to unforeseen circumstances or delays beyond our control. If your order is dispatched in more than one package, you may receive separate Shipment Confirmations for each package, and each Shipment Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Shipment Confirmation
h) Product Assembly: Some furniture items may require assembly upon delivery. Assembly instructions and necessary tools will be provided. If you prefer professional assembly assistance, it can be arranged for an additional fee.
i) Contact : Any communication from us shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the HomeFactree Platform in the event there is a change. Further, we may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While we shall make every endeavor to share prompt reminders and notifications relating to the delivery of purchased Product(s) with you, we shall not be held liable for any failure to send such notifications or reminders to you.
Your contract is with us and you confirm that the Product(s) ordered by you are purchased for your personal purpose and not for re-sale or business purpose. Please note that we sell Products only in quantities which correspond to the usual requirements of an average household. This applies both to the number of Products ordered within a single order and the placing of several orders for the same Product where the individual orders comprise a quantity typical for a normal household.
All orders placed on HomeFactree.com Platform are subject to the availability of such Product, our acceptance of your offer as per the above and your continued adherence to these Terms of Sale.You hereby authorize us to declare and provide declarations to any governmental authority on request on your behalf, including that the Products ordered by you are for personal, non-commercial use.
You acknowledge that there may be licenses/permissions required under the applicable laws to use, purchase or otherwise possess certain Product(s). You will be solely responsible for obtaining such licenses/permissions and complying with the terms of such licenses/permissions.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear all applicable taxes.
Only persons who can enter into legally binding contracts as per Pakistan Contract Act, 1972, i.e., persons who are 18 (Eighteen) years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use HomeFactree Platform and place an order with us. If you are a minor i.e., under the age of 18 (Eighteen) years, you may purchase the Product on our Platform only with the involvement of a parent or guardian.
m) LIMITATION OF LIABILITY
In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond the money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of Product by us to you was formed.
n) Exchange & Refund
We have a flexible policy when it comes to customer complaints and dissatisfaction after order delivery.Firstly please inspect your furniture carefully upon delivery. If you notice any major damage or manufacturing defect, notify the delivery personnel immediately and make a note on the delivery receipt and also inform the sales representative assigned to your order.Failing to do so shall not hold us responsible any time later.
In case of any manufacturing defect or wrong order delivered , you can initiate exchange request with our representative within 24 hours of receiving a product. The representative shall log your complaint and investigate the reason and shall notify you about the decision of your complaint . The decision made by homefactree.com complaint management shall stand final and you hereby agree to abide by it.
Homefactree do not cover any damages occurred during transport of products unless you have opted for hassle free delivery option provided by us.Please check with your representative about details of hassle free delivery.
It is customers responsibility to get their order delivered within 30 days of final delivery date , us homefactree platform does not keep any ordered products of customer if not claimed within due time and will discard it and none refunds shall be made.
The following items are non-exchangeable and non-refundable:
- Custom-made furniture or personalized items.
- Clearance or sale items.
- Mattresses, bedding, or any item that is hygienic in nature.
We reserve the right to make changes to our policies, and these Terms of Sale at any time. You will be subject to the policies and Terms of Sale in force at the time you order Product from us, unless any change to those policies or these Terms of Sale is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforce-ability of any remaining condition.