Terms & Conditions

The terms and conditions as set out herein (“Terms”) constitute an agreement between www.homefactree.com and a natural or legal person who accesses and/or uses Home Factree Platform in any manner who uses any current or future service or functionality or offer made available on Home Factree Platform (“Service(s)”), as updated from time to time.

Please read these Terms and Conditions carefully before using our website (www.homefactree.com) and making any online purchases.

Agreement Of Sale

a) Product Information: We strive to provide accurate and up-to-date information about our furniture products, including descriptions, dimensions, materials, and images. However, please note that colors and finishes may vary slightly due to individual monitor settings and natural variations in materials.

b) Pricing: All prices displayed on our website are in Pakistani Rupees (PKR) and are subject to change without notice. The price at the time of purchase will be the final price, excluding any applicable taxes or shipping charges.

c) Ordering Process: When placing an order, please ensure that all information provided, including billing and shipping addresses, contact details, and payment information, is accurate and complete.

d) Order Confirmation: Upon placing an order, you will receive an order confirmation email with details of your purchase. This email serves as confirmation that we have received your order and does not signify acceptance of your order as final.

e) Order Acceptance: Your order will be accepted and deemed final when we send a separate email confirming that your items have been dispatched for delivery , which happens after successful reception of funds into company official account. We reserve the right to cancel or refuse any order at any time, for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity.

f) Payment: We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD) for select areas. Payment information provided must be accurate, and you must be authorized to use the chosen payment method. All orders require an advance amount 50% minimum to be made at the time of order. Kindly check with our representatives with initial payments details. Please make sure all the remaining dues against your delivered products including delivery charges are cleared on site when products are delivered . In case of digital payments , long distance deliveries (more than 50 km ) or items delivering to restricted private gated property the remaining dues must be cleared before delivery of products.

g) Delivery: We offer furniture delivery services within Pakistan. Delivery times may vary depending on product availability and your location. We will provide an estimated delivery time frame, but please note that these are approximate and subject to unforeseen circumstances or delays beyond our control. If your order is dispatched in more than one package, you may receive separate Shipment Confirmations for each package, and each Shipment Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Shipment Confirmation

h) Product Assembly: Some furniture items may require assembly upon delivery. Assembly instructions and necessary tools will be provided. If you prefer professional assembly assistance, it can be arranged for an additional fee.

i) Contact : Any communication from us shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the HomeFactree Platform in the event there is a change. Further, we may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While we shall make every endeavor to share prompt reminders and notifications relating to the delivery of purchased Product(s) with you, we shall not be held liable for any failure to send such notifications or reminders to you.

Your contract is with us and you confirm that the Product(s) ordered by you are purchased for your personal purpose and not for re-sale or business purpose. Please note that we sell Products only in quantities which correspond to the usual requirements of an average household. This applies both to the number of Products ordered within a single order and the placing of several orders for the same Product where the individual orders comprise a quantity typical for a normal household.

All orders placed on HomeFactree.com Platform are subject to the availability of such Product, our acceptance of your offer as per the above and your continued adherence to these Terms of Sale.You hereby authorize us to declare and provide declarations to any governmental authority on request on your behalf, including that the Products ordered by you are for personal, non-commercial use.

j) LICENSES

You acknowledge that there may be licenses/permissions required under the applicable laws to use, purchase or otherwise possess certain Product(s). You will be solely responsible for obtaining such licenses/permissions and complying with the terms of such licenses/permissions.

k) TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear all applicable taxes. Any additional tax or super tax by the governing body shall be applied on the top of product individual total prices

l) ELIGIBILITY

Only persons who can enter into legally binding contracts as per Pakistan Contract Act, 1972, i.e., persons who are 18 (Eighteen) years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use HomeFactree Platform and place an order with us. If you are a minor i.e., under the age of 18 (Eighteen) years, you may purchase the Product on our Platform only with the involvement of a parent or guardian.

m) LIMITATION OF LIABILITY

In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond the money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of Product by us to you was formed.

Exchange and Refund

PREAMBLE & BINDING AGREEMENT

This Exchange, Return and Refund Policy (hereinafter referred to as the "Policy") constitutes a legally binding contractual instrument governing all transactions executed between Homefactree (hereinafter referred to as "the Company," "We," "Us," or "Our") and any individual, entity, or corporate body (hereinafter referred to as "the Customer," "You," "Your," or "the Purchaser") engaging in the procurement of goods, products, or bespoke services offered through the Company's commercial platforms, including but not limited to www.homefactree.com.

BY ACCEPTING, EXECUTING, OR ACKNOWLEDGING ANY INVOICE, ORDER CONFIRMATION, PROFORMA, PURCHASE ORDER, OR DIGITAL ACKNOWLEDGEMENT ISSUED BY THE COMPANY , WHETHER IN WRITTEN, ELECTRONIC, OR ANY OTHER PERMISSIBLE FORM -- THE CUSTOMER IRREVOCABLY AND UNCONDITIONALLY ACCEPTS, CONSENTS TO, AND IS BOUND BY THE ENTIRETY OF THE TERMS, CONDITIONS, CLAUSES, LIMITATIONS, AND PROVISIONS SET FORTH HEREIN, WITHOUT RESERVATION, EXCEPTION, OR RECOURSE.

No verbal representation, oral assurance, prior course of dealing, trade custom, or any communication inconsistent with this Policy shall be deemed to vary, supplement, modify, or supersede any provision contained herein. This Policy shall prevail over all prior agreements, negotiations, representations, or understandings, whether oral or written, relating to the subject matter hereof.

ARTICLE I -- DEFINITIONS & INTERPRETATIONS

For the purposes of this Policy, the following terms shall carry the meanings ascribed to them below unless the context expressly requires otherwise:

DEFINED TERM	OPERATIVE DEFINITION
1.1	Ready-Stock Items	Products that are manufactured, stocked, and physically available in the Company's inventory or warehouse at the time of the Customer's order, requiring no bespoke production, fabrication, or customisation of any nature.
1.2	Back-Order Stock Items	Products that are not immediately available from existing inventory but are sourced, procured, or ordered from the Company's upstream supply chain or manufacturing partners on behalf of the Customer. Such items are not customised but may require a procurement lead time.
1.3	Original Design Orders	Products manufactured, produced, or fabricated strictly in accordance with standardised design templates, specifications, and configurations pre-established by the Company, selected and accepted by the Customer without material deviation.
1.4	Customised Orders	Any order wherein the Customer requests, directs, or specifies any alteration, modification, deviation, or variation , including but not limited to design, dimensions, measurements, colour, material, finish, upholstery, configuration, or any other specification , from the Company's standard offerings. The term "Customised Order" shall be interpreted in the broadest permissible sense.
1.5	Defect / Genuine Issue	A material, substantive, and objectively verifiable manufacturing defect, structural fault, or damage attributable solely to the Company's production process, as determined exclusively at the Company's sole and absolute discretion following physical inspection. General transport wear, aesthetic imperfections, minor colour or design variations, or subjective dissatisfaction shall not constitute a Genuine Issue.
1.6	Accepted Invoice / Order	Any invoice, proforma invoice, purchase order confirmation, or digital order acknowledgement issued by the Company and accepted expressly or impliedly by the Customer through payment, partial payment, written confirmation, or any act of affirmation.
1.7	Exchange Window	The strictly defined and non-extendable temporal period within which an eligible exchange request must be formally lodged by the Customer.
1.8	Refund Window	The strictly defined and non-extendable temporal period within which an eligible refund request must be formally lodged by the Customer.
1.9	Administrative Deduction	A percentage-based deduction applied by the Company to any approved refund amount, covering processing, handling, restocking, payment gateway fees, and associated administrative costs, as determined by the Company at its sole and unfettered discretion.

ARTICLE II -- READY-STOCK ITEMS

Section 2.1 — Exchange of Ready-Stock Items

A Customer who has procured a Ready-Stock Item (as defined in Article I, Clause 1.1) shall be entitled to request an exchange of said item subject to the strict fulfillment of all conditions enumerated hereunder:

The exchange request must be formally submitted to the Company within twenty-four (24) hours of the date and time of invoice acceptance, order confirmation, or delivery — whichever is the earlier occurring event ("the Exchange Window");
The item tendered for exchange must be in its original, unused, undamaged, unaltered, and pristine condition, complete with all original packaging, accessories, labels, and documentation;
The replacement item selected by the Customer must be of equal or greater monetary value than the original item purchased. No monetary consideration, credit, balance, or differential shall be issued, transferred, or compensated in any form whatsoever in the event the replacement item is of equal value;
In instances where the Customer selects a replacement item of greater monetary value, the Customer shall be obligated to remit the differential amount in full prior to the completion of the exchange;
The exchange is subject to the availability of the desired replacement item in the Company's inventory at the time of the exchange request;
The Company reserves the unconditional and unchallengeable right to refuse any exchange request that does not satisfy the aforesaid conditions in their entirety.

Section 2.2 — Refund of Ready-Stock Items

Refunds for Ready-Stock Items shall be considered exclusively under the following conditions and shall be subject to the limitations prescribed herein:

The refund request must be formally submitted to the Company within twenty-four (24) hours of the date and time of invoice acceptance or order confirmation ("the Refund Window"). Requests lodged beyond this strict temporal threshold shall be summarily rejected and shall confer no entitlement upon the Customer;
Upon receipt of a qualifying refund request, the Company shall apply a mandatory Administrative Deduction commencing at a minimum of ten percent (10%) of the total invoiced value of the item(s) in question. The precise quantum of such deduction shall be determined at the Company's sole, absolute, and unchallengeable discretion based on, but not limited to, restocking costs, processing fees, handling charges, payment processing fees, and administrative overhead;
The residual balance, after deduction of the applicable Administrative Deduction, shall be processed and remitted to the Customer within such timeframe as the Company shall reasonably determine, subject to the Customer's compliance with all return and documentation requirements;
THE CUSTOMER HEREBY IRREVOCABLY ACKNOWLEDGES AND UNCONDITIONALLY ACCEPTS THAT BY ACCEPTING THE INVOICE OR ORDER CONFIRMATION, THEY EXPRESSLY CONSENT TO AND AGREE WITH THE APPLICABILITY OF THE ADMINISTRATIVE DEDUCTION POLICY AND RAISE NO OBJECTION WHATSOEVER TO ITS IMPOSITION;
The Company's determination of the refund amount, Administrative Deduction rate, and eligibility shall be final, conclusive, and binding upon the Customer, admitting of no appeal, dispute, or challenge.

ARTICLE III-- BACK-ORDER STOCK ITEMS

Section 3.1 — Exchange of Back-Order Stock Items

Back-Order Stock Items (as defined in Article I, Clause 1.2), being non-customised goods procured on behalf of the Customer from upstream supply channels, shall be eligible for exchange solely upon the following stringent conditions:

The Customer must formally lodge an exchange request with the Company within twenty-four (24) hours of delivery or receipt of the Back-Order Item;
The exchange shall only be considered where the Customer demonstrates, to the Company's sole and exclusive satisfaction, a Genuine Issue (as defined in Article I, Clause 1.5) with the product being a substantive, verifiable, and objectively ascertainable manufacturing defect, structural fault, or material non-conformity attributable directly to the Company's supply chain;
The determination of whether a Genuine Issue exists shall rest entirely, finally, and irrevocably with the Company. The Company's determination shall be conclusive and shall not be subject to dispute, challenge, or external adjudication except as mandated by applicable statutory law;
Where a Genuine Issue is established and confirmed by the Company, the Customer shall be entitled to a replacement item of equal or greater monetary value only. The Customer shall be responsible for remitting any monetary differential in the event a higher-value replacement item is selected;
The item must be returned to the Company in its original, undamaged condition, along with all original packaging, accessories, and proof of purchase. Items exhibiting signs of use, modification, damage caused after delivery, or mishandling shall be deemed ineligible;
The Company reserves the unilateral right to reject any exchange request at its absolute discretion upon determination that the conditions prescribed herein are not fully satisfied.

Section 3.2 — Refund Policy for Back-Order Stock Items

NO REFUNDS SHALL BE ISSUED, PROCESSED, CONSIDERED, OR ENTERTAINED FOR BACK-ORDER STOCK ITEMS UNDER ANY CIRCUMSTANCES WHATSOEVER.

The Customer expressly acknowledges that Back-Order Stock Items are procured specifically on the Customer's behalf and that the Company incurs irrecoverable procurement obligations upon order confirmation. The non-refundability of Back-Order Stock Items is an absolute, non-negotiable, and fundamental condition of the transaction, and the Customer's acceptance of the relevant invoice or order confirmation constitutes unequivocal and irrevocable consent to this provision.

ARTICLE IV — CUSTOMISED & BESPOKE ORDERS

Section 4.1 — Absolute Non-Exchangeability & Non-Refundability

CUSTOMISED ORDERS (AS DEFINED IN ARTICLE I, CLAUSE 1.4) ARE ENTIRELY, IRREVOCABLY, AND ABSOLUTELY NON-EXCHANGEABLE AND NON-REFUNDABLE UNDER ANY CIRCUMSTANCES.

The Company produces Customised Orders exclusively in accordance with specifications, requirements, directives, or instructions furnished by or on behalf of the Customer. Any departure, modification, or deviation ,howsoever minor or immaterial it may appear from the Company's standard product configurations, including but not limited to:

Design modifications, alterations, or bespoke aesthetic configurations;
Dimensional or measurement variations, whether structural, spatial, or proportional;
Colour, finish, texture, coating, or material specifications;
Upholstery, fabric, leather, or surface treatment selections;
Structural, functional, or configuration-specific alterations;
Any other modification requested by the Customer, irrespective of its nature, scope, or magnitude

shall irrevocably classify the order as a Customised Order and render it entirely ineligible for exchange, return, or refund.

Section 4.2 — Rationale & Customer Acknowledgement

The Customer expressly and irrevocably acknowledges that Customised Orders are manufactured, fabricated, or produced solely for the Customer's specific requirements and cannot be resold, repurposed, or otherwise disposed of by the Company without suffering a material commercial loss. Accordingly, the absolute prohibition on exchange and refund for Customised Orders constitutes a fair, reasonable, and proportionate condition that is fundamental to the commercial basis of the transaction.

The Customer further acknowledges that prior to the commencement of production of any Customised Order, the Company shall seek and obtain the Customer's express written or electronic confirmation of all specifications. Any post-confirmation discrepancy claims arising from the Customer's own specifications shall not constitute grounds for an exchange, refund, or any form of remedial relief.

ARTICLE V — POLICY SUMMARY MATRIX

ORDER CATEGORY	EXCHANGE	REFUND	TIME WINDOW	KEY CONDITION
Ready-Stock Items	Permitted	Permitted*	24 Hours	Equal/greater value; *Min. 10% deduction on refund
Back-Order Stock Items	Genuine Issue Only	NOT PERMITTED	24 Hours	Company-verified defect; equal/greater value exchange only
Customised / Bespoke Orders	NOT PERMITTED	NOT PERMITTED	N/A	Absolute prohibition. No exceptions under any circumstances.

ARTICLE VI — GENERAL PROVISIONS & RESERVATIONS OF RIGHTS

Section 6.1 — Company's Right of Final Determination

The Company reserves the unequivocal, unilateral, and unchallengeable right to make all determinations, assessments, and rulings pertaining to the eligibility, admissibility, and outcome of any exchange or refund request. All such determinations shall be rendered at the Company's sole and absolute discretion and shall be final, conclusive, and binding upon the Customer without recourse to appeal, revision, or external adjudication, except as expressly provided under applicable mandatory statutory provisions.

Section 6.2 — Condition of Returned Goods

All items submitted for exchange pursuant to this Policy must be returned to the Company in their original, unmodified, undamaged, and pristine condition, inclusive of all original packaging materials, documentation, tags, accessories, and ancillary components. The Company reserves the right to reject any return where the item exhibits signs of use, alteration, damage, soiling, modification, or deterioration occurring after the point of delivery. The risk of loss or damage during the return transit shall be borne entirely by the Customer.

Section 6.3 — Non-Waiver

No failure, omission, delay, or indulgence on the part of the Company in exercising any right, power, or remedy conferred by this Policy or by operation of law shall be construed as a waiver of such right, power, or remedy, nor shall it preclude or impair the Company's ability to exercise such right, power, or remedy at any subsequent time.

Section 6.4 — Severability

Should any provision, clause, or condition of this Policy be held, declared, or adjudicated to be void, invalid, unenforceable, or contrary to applicable law by a court or tribunal of competent jurisdiction, such provision shall be severed from this Policy without affecting the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

Section 6.5 — Amendments & Revisions

The Company reserves the unconditional right to amend, revise, modify, supplement, or rescind any provision of this Policy at any time and without prior notice to the Customer. The version of this Policy in force at the date of the Customer's order shall be the governing version applicable to that transaction. Continued engagement with the Company's commercial platforms following the publication of any amended Policy shall constitute the Customer's deemed acceptance of such amendments.

Section 6.6 — Governing Law & Jurisdiction

This Policy, and any dispute, controversy, or claim arising out of or in connection with it including any question regarding its existence, validity, interpretation, breach, or termination shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which the Company is registered and operates. The parties hereby submit to the exclusive jurisdiction of the competent courts and tribunals of such jurisdiction for the resolution of any disputes arising hereunder.

ARTICLE VII — CUSTOMER ACKNOWLEDGEMENT & ACCEPTANCE

By proceeding with any transaction with Homefactree including but not limited to placing an order, making a payment (full or partial), accepting an invoice, countersigning a purchase order, or any other act of commercial affirmation the Customer unequivocally, irrevocably, and unconditionally acknowledges and declares that they have:

Read, understood, and comprehended the entirety of this Policy in all its provisions and implications;
Accepted all terms, conditions, limitations, exclusions, and restrictions contained herein without reservation or qualification;
Raised no objection to any provision of this Policy, including the Administrative Deduction applicable to eligible refunds;
Waived any right to claim ignorance of, or non-consent to, any term of this Policy following execution of any transaction with the Company;
Acknowledged that this Policy constitutes the entire agreement between the parties with respect to the matters of exchange, return, and refund.

We have a flexible policy when it comes to customer complaints and dissatisfaction after order delivery.Firstly please inspect your furniture carefully upon delivery. If you notice any major damage or manufacturing defect, notify the delivery personnel immediately and make a note on the delivery receipt and also inform the sales representative assigned to your order.Failing to do so shall not hold us responsible any time later.

In case of any manufacturing defect or wrong order delivered , you can initiate exchange request with our representative within 24 hours of receiving a product. The representative shall log your complaint and investigate the reason and shall notify you about the decision of your complaint . The decision made by homefactree.com complaint management shall stand final and you hereby agree to abide by it.

Homefactree do not cover any damages occurred during transport of products unless you have opted for hassle free delivery option provided by us.Please check with your representative about details of hassle free delivery.

It is customers responsibility to get their order delivered within 30 days of final delivery date , us homefactree platform does not keep any ordered products of customer if not claimed within due time and will discard it and none refunds shall be made.

The following items are non-exchangeable and non-refundable:

Custom-made furniture or personalized items.
Clearance or sale items.
Mattresses, bedding, or any item that is hygienic in nature.

o) AMENDMENTS

We reserve the right to make changes to our policies, and these Terms of Sale at any time. You will be subject to the policies and Terms of Sale in force at the time you order Product from us, unless any change to those policies or these Terms of Sale is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforce-ability of any remaining condition.