Frequently Asked Questions
Delivery Time varies from product to product. Average Delivery Time is 15-40 Days. To get more accurate timeline of delivery whatsapp us the product that you are interested in along with delivery destination city to provide you an accurate delivery timeline.
Yes we Do . Firstly we offer very lucrative Flash sales. Flash sales are the one where often products are sold at cost price but flash sales arnt easy to get hold of as they are not announced anywhere , they last only for maximum 24 Hrs. To avail such offers regularly visit our website and look through discounted products to find flash deals. (Hint : Try at 12 o clock Midnight ) Also throughout the year we have various sale seasons . Especially in Ramadan and on new years , we announce those sales on our social media pages.
With more than 500 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. At this time, we support custom orders similar to our products. Moreover, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same fabric available with different shape of sofas (traditional sofa, sectional or reclining sofa) and also, offered in different sizes but same fabric.
We Offer cash on delivery service if 50% advance amount has been paid by the customer at the time of order placement. Advance can be paid at your local stores. Also check with your local store if there is service of advance pick-up is available in your area. Otherwise you can pay advance via bank transfer or debit credit cards . Please note upto 4.9% transaction charges apply on wire transfers.
If you do not receive the order confirmation message within a 24Hrs of your purchase, please check your junk or spam email folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please call Customer Care at +92-348-8910092. Please note than your order will be on hold until you make a payment. Once you make the payment our representative will give you a payment receipt confirmation.
We understand a customers concern about making online purchase as it involves a risk of not getting the desired product. However at homefactree we expertise in managing online furniture orders since many years. From order placement to delivery we ensure accuracy of each and every product. You can also check our social media pages and customer review sections to get a glimpse of quality and satisfaction we guarantee. Moreover you can visit our physical store to see available products. Also check warranty and payment sections to get more clarity on the subject,
You are charged at the time of placing an order. Whichever available payment method you choose your payment with us is 100% percent secure. Your payment is fully refunded if your order is not delivered to you within 30 days of given delivery date.
The size and weight of your online purchase are factors that help us determine the most efficient delivery method. Small Items - We ship smaller, lighter items via courier or mail You'll receive notification as soon as the order ships. Items may require assembly. Doorstep Delivery — Items are delivered in original packaging to doorstep. Items may also require assembly. Customer is responsible for assembling items and disposing of packaging. We strongly recommend you open and inspect all items before placing inside.I We are not responsible for any damage caused during placement or failure to secure items. Delivery charges apply according to package size and location of delivery . We recommend you to ask representative to inform you about the charges at the time of order placement. No-Hassle Delivery + Assembly - If you choose this option your product will be delivered to you , assembled on site with complete insurance of any transportation loss or damage by the courier company . Charges are usually more than normal doorstep delivery. Ask your representative to guide you further. Warehouse Pickup - Valid currently for Islamabad and participating locations only. Your items may be available for pickup at our store. If you select to pick up your items at our store, we will gladly assist you in loading your items. Please be aware that it is the customer’s responsibility to ensure items are properly loaded and secured. We strongly recommend you open and inspect all items before loading. We are not responsible for any damage caused by loading or failure to secure items. All your payments needs to cleared before loading. If the items are not available at the store at the time of sale, we will notify you when your purchase is ready for pick-up. Pick-up hours may vary by location. warehouse pickup are not available. Request for product pictures during or after processing cannot be provided.
In preparation for your delivery, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Also, please remove pictures, accessories, etc. from the walls to prevent damage. Please secure your kids as furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units. Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.
If you purchased in a store, check the terms and conditions provided to you at time of purchase (sometimes they are located on back of your receipt). Each store is independently owned and operated; therefore, they set individual policies regarding returns and exchanges. Please contact the store where you made the purchase. The store's phone number is located on your receipt. For purchases made online you have 24 hours after a No-Hassle Delivery + Assembly or Free Doorstep Delivery of an online order to report if an item is delivered damaged or defective. Call the phone number on your emailed order confirmation and we will work with you to repair or replace an item. Refunds are not available however we understand purchaser perspective for purchases made online and have multiple options of compensation available if customer has genuine complaint against the product and report it within 24 Hrs of Delivery.
No , currently we do not offer any installment plan but however we can link you with available financial loan providers to help you make a purchase.
No , we do not have such service available at the moment.
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